Our goal is to ensure your complete satisfaction, and we're here to help. If something didn't go as expected, don't worry. Initiating a return or exchange is a hassle-free process. Simply email us the below detail to firstname.lastname@example.org
- your name
- your order # (example W&H123)
Once we receive your email, we'll get back to you with a prepaid shipping label within 2 business days. This label will cover the cost of return shipping for your convenience.
Please ensure that the returned products are in an unworn condition to be eligible for return or exchange. This ensures that we can provide you with the best service and maintain our commitment to quality.
Once we have received your return, conducted an inspection, and approved it, we will proceed to credit the amount of your purchase to the credit card on record. The credit will be applied within 48 hours of the approval. Please note that the exact time frame for the refund to appear on your credit card may vary depending on factors such as the retailer's processing time and your credit card issuer's policies.
We value your satisfaction at Winston & Harry Shoes and aim to resolve any issues promptly. If you have any further questions or concerns, please feel free to reach out to our dedicated customer support team. We're here to assist you every step of the way.
Thank you for your understanding and for choosing W&H.