To help you determine the appropriate size, we have provided a comprehensive Size Guide on our website. The Size Guide includes measurements and corresponding size charts for our products.

To find your ideal size, follow these steps:

1. Visit our website and navigate to the product page of the item you wish to purchase.
2. Click on the "Size Guide" link located near the size selection options.
3. Review the measurements and size chart provided for the specific product.
4. Take your own measurements, following the guidelines in the Size Guide.
5. Compare your measurements with the corresponding size chart to identify the best size for you.

If you are still uncertain about the size or have any questions related to sizing, please don't hesitate to contact our Customer Care team at customercare@winstonandharry.us.

No, currently we offer standard D width sizes for our products. Our sizing options are designed to accommodate a wide range of customers, and we strive to provide a comfortable fit for the majority of individuals.

If you have specific concerns about the fit or need assistance in finding the right size, we recommend referring to our Size Guide, which provides detailed measurements and size charts for each product. Our Customer Care team is also available to help answer any questions you may have regarding sizing or product fit.

We are continuously working to enhance our product offerings and customer experience, and your feedback is valuable to us. If there is a demand for wide or narrow sizes, we will take it into consideration for future product developments.

Yes, at Winston and Harry, we believe that leather shoes can indeed be comfortable and easy to break in. We take pride in crafting footwear that not only exudes style and sophistication but also offers exceptional comfort from the moment you slip them on.

Our commitment to creating comfortable leather shoes starts with carefully selecting premium materials. We use only the finest quality full-grain leather, which is known for its durability, flexibility, and natural breathability. This allows your feet to stay comfortable and dry throughout the day, even during extended wear.

Moreover, our team of skilled artisans and designers work diligently to create unique and thoughtful designs that prioritize both style and comfort. We understand that the perfect fit is crucial, and that's why our shoes are crafted with attention to detail, ensuring a comfortable and secure fit right from the start.

To make the breaking-in process easier, we incorporate features like cushioned insoles and soft linings that provide additional support and comfort as you wear them. While leather shoes may require a brief period of adjustment to mold to your foot's contours, our dedication to quality and craftsmanship ensures that the break-in period is minimal, allowing you to enjoy the comfort of our shoes from the outset.

As a customer-focused brand, we are continually striving to exceed your expectations and provide you with footwear that delivers both style and comfort

At Winston and Harry, we take immense pride in our manufacturing process, which revolves around the principles of craftsmanship, quality, and sustainability. All our products are meticulously crafted by master artisans in Colombia, who possess a deep understanding of both British and Colombian shoemaking techniques.

Each pair of shoes we offer is handcrafted with precision and care, ensuring the highest level of craftsmanship and attention to detail. From the initial design concept to the final finishing touches, every step of the manufacturing process is executed with passion and expertise.

We believe in producing footwear that not only reflects timeless elegance but also supports ethical and sustainable practices. As part of our commitment to the environment, we adopt a thoughtful approach to production. Our shoes are not mass-produced in large quantities, but rather, they are made in small batches, allowing us to maintain the highest standards of quality while minimizing waste.

The entire manufacturing process takes up to two weeks to complete any shoe, ensuring that each pair is created with the utmost care and dedication. However, in order to fulfill our customers' expectations regarding prompt order deliveries, we keep small batches of shoes that are adapted and customized as orders come in. This practice enables Winston and Harry to fulfill orders in a timely manner without compromising on the exceptional quality we stand for.

By focusing on sustainable practices and small-batch production, we aim to contribute to a more responsible and eco-conscious fashion industry. Our dedication to craftsmanship and environmental consciousness sets us apart and allows us to meet our commitment to both our customers and the planet.

At Winston and Harry, we are dedicated to offering you the finest quality footwear that exudes both style and durability. Our shoes are crafted using premium leather materials, carefully chosen to ensure exceptional comfort and longevity.

The main materials we use in our shoes include:

1. Full Grain Leather: This is the highest quality and most durable form of leather. It is sourced from the top layer of the hide, retaining its natural grain pattern and strength. Full Grain Leather ages beautifully, developing a unique patina over time, making it a preferred choice for those seeking sophistication and longevity in their footwear.
2. Calfskin Leather: Renowned for its suppleness and smooth texture, calfskin leather is sourced from young calf hides. It offers a luxurious feel, making our shoes not only comfortable but also refined and elegant.
3. Nubuck Leather: Nubuck is a top-grain leather that has been sanded to create a velvety, soft surface. It provides a luxurious touch and is highly versatile, adding a touch of sophistication to any outfit.

We take pride in sourcing the highest quality leather materials to ensure that every pair of Winston and Harry shoes is a testament to timeless style and exceptional craftsmanship.

At Winston and Harry, we take great pride in our commitment to craftsmanship and ethical practices. All our products, including our shoes, are meticulously handcrafted with passion and precision in our studio located in Bogota, Colombia.

One of our core values is sustainability, and we are dedicated to sourcing our materials from ethical and environmentally committed suppliers. Our materials, such as Full Grain Leather, Calfskin Leather, and Nubuck Leather, come from certified sources that prioritize environmental responsibility. By choosing these materials, we ensure that our shoes not only exude elegance and style but also reflect our commitment to a greener and more sustainable future.

Equally important to us is the well-being of our artisans. We hold ourselves to the highest standards when it comes to the working conditions of our talented craftspeople. We believe that by providing them with a safe and supportive work environment, we foster creativity and craftsmanship, which ultimately shine through in the quality of our products.

In line with our values, we constantly strive to make a positive impact on both the communities involved in our production process and the environment. We are passionate about being a brand that cares, and we hope that every pair of Winston and Harry shoes you wear not only brings you joy but also represents a commitment to ethical and sustainable practices.

We manufacture in Bogota, Colombia, because it is the birthplace of Winston and Harry. Our brand was founded by two young gentlemen who, after spending a few years studying in England, returned to their homeland with a passion for quality craftsmanship and a love for timeless British shoe design.

During their time in England, they had the opportunity to meet Harry, the production manager of a prestigious British shoe manufacturer with over 150 years of history. Inspired by Harry's expertise and the rich heritage of British shoemaking, they were determined to create a brand that blended the finest British traditions with Colombian artistry.

Upon their return to Colombia, they established a small shoe studio and began crafting shoes with meticulous attention to detail and a commitment to superior quality. Thanks to the unwavering loyalty of our valued customers and the excellence of our products, Winston and Harry's shoe studio has been thriving and growing steadily.

By manufacturing in Bogota, we are not only honoring our brand's roots but also celebrating the fusion of British shoemaking expertise with Colombian creativity and craftsmanship. Our location allows us to draw upon the best of both worlds, resulting in shoes that exemplify elegance, durability, and timeless style.

As Winston and Harry continue to evolve, we remain dedicated to our heritage, our customers, and the pursuit of excellence in every pair of shoes we create. We are proud to call Bogota our home, and it is here that our passion for artisanal shoemaking and our commitment to delivering the finest footwear come to life.

We understand how exciting it is to receive a new pair of shoes.

Furthermore, in order to extend our quality commitment to the entire purchasing experience, we took steps to shorten the purchase/shipping process.

We produce based on incoming orders, which is why we maintain small quantities of goods on hand to rapidly fill all of our orders. Our streamlined operations and improved reserves allow us to process orders within 48 hours of receipt.

All orders are sent from our workshop to our warehouse and Distribution Center in Miami, Florida.

We use UPS Ground to ensure the prompt and secure arrival of your goods. Their dependable service assures that your order arrives on schedule. On average, the entire process from order placement to delivery takes 10 to 15 days.

If, for any reason, you are not happy with your order, you can initiate a return or exchange within 60 days from the delivery date, as indicated on your tracking information.

Please note that our return and exchange policy does not apply to worn items or factory seconds. We kindly ask that all returned items are in their original, unworn condition with all tags and packaging intact.

To start the return or exchange process, please contact our customer care team at customercare@winstonandharry.us, and they will guide you through the simple steps to ensure a smooth and hassle-free experience.

We hope that you won't need to cancel your order, but we understand that unforeseen circumstances can arise. If you do wish to cancel an order, you have the option to do so within 48 hours of placing it. We believe in providing our customers with flexibility and convenience, and we want to make the cancellation process as straightforward as possible.

For detailed instructions and further information on canceling an order, please refer to our comprehensive Cancellation Policy. It outlines the necessary steps you need to follow. To start the process you can contact us with your order information to customercare@winstonandharry.us to initiate the cancellation.

Once our fulfillment center in Miami ships our your order, you'll receive a confirmation email with all the tracking information. To track your order. You can use this tracking number to monitor the status and location of your order during the shipping process. If you need a more precise shipping date or have any other inquiries, don't hesitate to reach out to our Customer Service team. We're here to assist you with any information you may need.

Processing an exchange with us is a quick and easy process. We can quickly facilitate size and style exchanges to ensure your complete satisfaction because we operate with small batches of goods and optimize our stocks. Our top objective is to make the exchange process as easy for you as possible.

Because our products are precisely created and made to order, the exact same item you ordered may not always be available for exchange. Rest confident that however, our team is committed to finding the best solution for you. We will do everything possible to provide you with the same or a similar item that suits your tastes and needs.

Typically, refunds are processed within 24 hours after the quality check.

However, the exact time it takes for the refunded amount to reflect in your account may vary and is subject to your bank's policies and processing times. Banks have their internal procedures for handling refunds, and the time it takes to show up in your account can differ from one bank to another.

For your satisfaction, we offer free shipping within the US

Absolutely! We understand that sometimes preferences may change, and we want to ensure you get the perfect item you desire. You have the option to make changes to the size or color of your order, but kindly note that our production process is tailored to fulfill orders as they come in. While we do maintain a small stock of each item, our goal is to provide you with the exact item you originally ordered.

If you wish to make changes to your order, please do so within 48 hours after placing it. To request the desired modifications, simply send an email to customercare@winstonandharry.us with your order details, including the order number, your name, and the specific changes you'd like to make.

Absolutely! We understand that sometimes shipping details may need to be adjusted, and we are here to accommodate your needs. You have the option to make changes to your shipping address or instructions within 48 hours of placing your order.

If you need to modify the shipping address or provide specific instructions for delivery, please reach out to us as soon as possible. You can do this by sending an email to customercare@winstonandharry.us with your order details, including the order number and your name. Our dedicated customer care team will promptly assist you in updating the shipping information for your order.

While promo codes do have expiration dates, we regularly update and offer new promotions to ensure you have access to exciting deals and discounts.

To make sure you don't miss out on our latest offers, we recommend checking our website or subscribing to our newsletter. By doing so, you'll receive timely updates on our active promo codes, special offers, and exclusive deals. We take pride in keeping a diverse variety of promotions to cater to our valued customers' needs.

If you have any specific inquiries or need assistance, please feel free to reach out to our customer care team at customercare@winstonandharry.us.

The best way to get promo codes is by subscribing to our newsletter. By subscribing, you'll be the first to receive updates on our latest promotions, exclusive deals, and special offers. Our newsletter is the gateway to accessing exciting discounts and staying informed about all the happenings at Winston and Harry. Don't miss out on fantastic deals

Yes, you have the option to pay for your order in installments using Shop Pay. Please keep in mind that this payment method is available only for customers in the United States. When using Shop Pay, the estimated payment amount provided does not include taxes and shipping fees. It's essential to be aware that payment options are offered through Affirm and are subject to an eligibility check, and they might not be available in all states. For California residents, loans by Affirm Loan Services, LLC are made or arranged in accordance with a California Finance Lender license. Enjoy the flexibility of paying in installments with Shop Pay!

Unfortunately, our system does not allow stacking or combining two offer codes. Each offer code is meant to be used individually and cannot be combined with any other promotions. Additionally, please note that offers are only valid for current and future orders and cannot be applied to past purchases. We hope you find a great offer that suits your needs for your next purchase! Happy shopping